CRM Coordinator | Alpha Latin America

CRM Coordinator – No Nao | Alpha Latin America & Caribbean

Alpha Latin America & Caribbean is recruiting! We are looking to appoint an energetic and skilled person to the following part-time, fixed term role!

Job Description
Job title	CRM Coordinator - Alpha No Nao
Department	Alpha no Nao
Reports to	Director of Ministry Development
Location	Argentina, Colombia, or Mexico
Travel required	No
Work schedule / hours	Part-time. Available to work key evenings/weekends during events
Date	September 2026

Alpha International Context

Our Vision

The (Re)Evangelization of Nations, Revitalization of the Church, and Transformation of Society.

Our Mission

We equip and serve the church in its mission to help people discover and develop a relationship with Jesus.

Our Values

We are for the church, by the church, and through the church.

We are passionate about unity.

We believe the church deserves the highest quality.

We believe in giving it all away

At Alpha, we believe that everyone should have the opportunity to explore the Christian faith. Our goal is to equip the church in its mission to share the Gospel through the Alpha course, a series of sessions that explore the Christian faith.

Over the last 25 years, we estimate that over 30 million people have participated in the course, in over 100 countries, and our hope is that by the end of 2033, at least 100 million people will have participated in an Alpha course and heard the good news of Jesus.

Role purpose

The purpose of this role is to use digital technology to serve and support the coordinators of Alpha No Nao (countries without a National Alpha Office) in their mission to help churches discover new ways of sharing the Gospel and create a culture of evangelisation in their communities.

The CRM Coordinator will support the No-NAO team and country coordinators with their day-to-day digital and CRM needs, with a particular focus on SSalesforce, data management and analysis, as well as process support. Through this support, the role will help coordinators work more effectively, strengthen their engagement with churches, and build meaningful and lasting relationships.

Working closely with both the No-NAO team and the Regional Digital team, this role will help identify needs, solve problems and find practical and creative solutions that enable teams to better serve churches across the region.

Key responsibilities

Provide day-to-day Salesforce support to No-NAO country coordinators.

Help coordinators troubleshoot Salesforce issues and find practical solutions to their needs.

Help maintain accurate, complete and clean data across the No-NAO countries.

Identify data inconsistencies, duplicates or gaps and work with coordinators to resolve them.

Assist with Salesforce reports and help coordinators access and understand the information they need for their work.

Provide guidance and basic training to coordinators on Salesforce processes and good CRM practices.

Escalate more complex Salesforce or technical issues to the Regional Digital team when necessary and follow up until they are resolved.

Collaborate with the Regional Digital team on CRM improvements, testing and implementation of new processes.

Support regional reporting processes when required to offices and donors.

Role dimensions
Budget management (£)	No
People management	No
Key relationships – internal	National and regional teams based across the region
Key relationships – external	Alpha course administrators and third-party technology partners

Essential Skills, Knowledge, and Experience

Has a personal faith in Jesus that embraces the Alpha DNA

Fluent written and spoken English

Good understanding of CRM and data management principles.

Experience using Salesforce or a similar CRM platform.

Strong problem-solving skills and the ability to investigate issues and find practical solutions.

Strong organizational skills and attention to detail.

A high-energy and experienced Christian leader with a strong vision for evangelism, who is passionate about Alpha as an effective tool to support the mission of the Church.

Demonstrates a love for and growing understanding of the entire Church, particularly its diverse expressions across the region, including both Catholic and Evangelical/Protestant/Pentecostal denominations.

Desirable skills, knowledge, and experience

Previous experience with Salesforce specifically.

An understanding of Alpha’s key audiences and the denominational diversity of the global church we serve.

Significant and recent exposure to Alpha.

Experience working with distributed or regional teams.

Proactive and able to take ownership of tasks while working collaboratively within a team.

Required Qualifications

Have a personal faith in Jesus that embodies the Alpha DNA.

A deep conviction that Alpha is an essential tool for evangelism and renewal in the local church.

Love for the church, a passion for unity, and a willingness to work with all Christian denominations and followers of Christ.

High energy, with a growth mindset and a “can-do” attitude, and a clear desire to set and achieve ambitious goals, inspiring the team to do the same.

Workplace

We have a purposeful working environment where we strive for excellence in everything we do. Our workplace culture is shaped by our values which are aught. They are Audacity, Unity, Generosity, Humility and Tenacity. We respect and value our colleagues, encourage and affirm often, challenge when necessary, supporting always. It is an inspiring and energising place to work where innovation and creativity is encouraged alongside passion and discipline. The staff community is warm and engaging, with lifelong friendships being built.

Mon–Fri: Part-time (4 hours per day), with flexibility to choose working hours between 9:00am and 7:00pm (GMT-6)

10 working days holiday per annum

3-month probationary period

Part-time, with availability for weekend event schedules or holiday evenings.

Hybrid

Please apply

If you are interested in the role of CRM Coordinator for Alpha No NAO Send your resume and the reason why you think you are the right candidate for this role to Guadalupe Sangüesa.

Email address: guadalupe.sanguesa@alpha.org